jenscollection.com Return Policy
SECTION 1 - DAMAGED ITEM(S) DURING SHIPMENT
If your purchased item(s) is/are damaged during shipment, please contact us within 24 hours of delivery by email at firstname.lastname@example.org. Please include the following in your email message:
- Picture of delivered package
- Picture of delivery note
- Picture of damaged item(s)
- We will contact you shortly and communicate resolution and next steps.
SECTION 2 - NOT SATISFIED WITH YOUR PURCHASE?
You have 3 (three) business days from date of delivery to decide if you would like to keep your purchased item(s).
In case you are not satisfied with your purchase within 3 (three) business days;
- To be eligible for a return, your item must be unused and must be in the original packaging.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your return.
- Only partial credit is granted if any item is not in its original condition or is damaged for reasons not due to our error
- If approved, we will provide you an online store credit for the value of the item(s) that you purchased (excluding freight & insurance)
- You will be responsible for the return shipping. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- A restocking fee of $10.00 will be charged per return
SECTION 3 - “SALE” ITEMS
All “Sale” items are final. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SECTION 4 - GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an online store credit for the value of your return. To be eligible for a return, your item must be unused, must be in the original packaging, and you must be in compliance with our Refund Policy.
SECTION 5 - SHIPMENT TRACKING & INSURANCE
The customer is responsible in choosing the type of freight and insurance for all purchases.
If you select standard shipping that does not include tracking and insurance, we will not be responsible for damaged, lost or stolen goods.
We encourage you to select shipping methods that provide you with maximum protection.